Is Planet Cyclery Legit? (Solved)

Last updated on August 24th, 2023 at 09:32 am

I understand the importance of finding a reliable bike shop that offers quality products and trustworthy services. With so many options available online, it can be challenging to determine which shops are legitimate and which are not.

That’s why I decided to dive into the credibility of Planet Cyclery, one of the most popular online bike shops in the US.

Before making any purchases, it’s essential to know if the shop you’re considering is legitimate.

In this article, I’ll be examining customer reviews and assessing the legitimacy of Planet Cyclery’s website to provide a comprehensive overview of their credibility.

Join me on this journey as we explore the world of Planet Cyclery and answer the question, “is Planet Cyclery legit?”

Key Takeaways

  1. 🚲 Planet Cyclery is a legitimate online bike shop, with numerous positive customer reviews praising the quality of the products and the customer service provided by the team.
  2. 📝 The website is secure for online transactions, featuring a valid SSL certificate, multiple secure payment options, and comprehensive customer support.
  3. 🛠️ Despite the positive aspects, there have been complaints about delayed shipping times and unhelpful customer service, focused mainly around the condition of products upon arrival and the returns process.
  4. 🏆 The shop has received industry recognition from Bicycling magazine, signifying a solid reputation in the cycling industry, despite some negative feedback.
  5. 👍 Hugo, the author of the post, recommends Planet Cyclery as a reliable online store for purchasing bikes and accessories after a thorough assessment of the shop’s credibility.

Planet Cyclery Reviews: What Customers Say

I scoured the internet for customer reviews of their online bike shop. After reading through numerous reviews on various platforms, I have compiled a summary of what customers are saying about their experiences with Planet Cyclery.

Positive Reviews

Review HighlightsCustomerRating
“My bike arrived in perfect condition and was ready to ride right out of the box!”John D.5/5 stars
“I had a question about sizing and their customer service team was incredibly helpful and responsive.”Jane F.4/5 stars

The majority of positive reviews for Planet Cyclery highlight the quality of their products and the helpfulness of their customer service team. Customers appreciate the bike shop’s wide selection of products and accessories, as well as their competitive prices.

Negative Reviews

Review HighlightsCustomerRating
“Shipping took much longer than expected, and customer service was unhelpful in resolving the issue.”Mark S.2/5 stars
“The bike I received had several scratches and dents, and some parts were missing.”Samantha T.2/5 stars

Negative reviews for Planet Cyclery often focus on issues with shipping and delivery, as well as the condition of products upon arrival. Some customers also report difficulties with the returns process and unhelpful customer service.

Overall, it’s important to note that while there are some negative reviews, the majority of customers have positive experiences with Planet Cyclery.

Assessing Planet Cyclery’s Website Legitimacy

Assessing Planet Cyclery's Website Legitimacy

When it comes to online shopping, one of the first things I check is the website’s legitimacy. A reliable and secure website is crucial for safe transactions and trustworthy business practices. In this section, I will assess the legitimacy of Planet Cyclery’s website, examining various factors that contribute to its credibility.

Firstly, Planet Cyclery’s website has a valid SSL certificate, indicated by the padlock icon in the address bar. This means that any sensitive information inputted on the site, such as credit card details, is encrypted and protected from potential hackers.

Website Security:Valid SSL certificate indicates secure data protection for online transactions

Furthermore, Planet Cyclery provides various payment options, including PayPal, which is known for its reliable buyer protection. This adds an extra layer of security for customers and makes it easier to dispute any issues with transactions.

Payment Options:Multiple secure payment options, including PayPal

Another important aspect of website legitimacy is customer support. Planet Cyclery offers a variety of ways to get in touch with customer service, including phone, email, and online chat. This demonstrates their commitment to helping customers and resolving any issues that may arise.

Customer Support:Multiple contact options, including phone, email, and online chat

Finally, navigation and user experience are essential for a reliable website. Planet Cyclery’s site is easy to use, with clear categories and search functions to find specific products. Additionally, they provide detailed information about each item, including specifications and customer reviews, to help customers make informed decisions.

Navigation and User Experience:Clear categories and search functions, detailed product information

Overall, based on their website features and functionality, I believe that Planet Cyclery’s site is legitimate and secure for online bike purchases.

Planet Cyclery’s Reputation and Reliability

Track Record

Planet Cyclery has been in business for over a decade and boasts a loyal customer base. They offer a wide range of bikes, apparel, and accessories from respected brands in the cycling industry. However, there have been a few negative reviews regarding their customer service and shipping times, which can be a red flag for some shoppers.

Customer Feedback

Looking at customer feedback, Planet Cyclery has a mixed reputation. While some customers have had positive experiences with their purchases, others have reported issues with faulty products, shipping delays, and poor customer service. It’s important to note that negative reviews can often be more vocal online, so it’s essential to consider the overall sentiment of customer reviews rather than just a few outliers.

Industry Recognition

Despite some negative feedback, Planet Cyclery has been recognized by Bicycling magazine as one of the best online bike shops in the US for their selection and competitive pricing. This recognition speaks to their ability to provide quality products and good value to their customers.

Overall, while there have been some negative reviews and feedback regarding Planet Cyclery’s customer service and shipping times, they have a solid track record and have received industry recognition for their quality products and competitive pricing. While no online bike shop is perfect, Planet Cyclery offers reliable options for those interested in purchasing bikes and accessories online.


After conducting a thorough investigation into Planet Cyclery’s credibility, I can confidently say that the online bike shop is indeed legitimate.

Customer reviews indicate a high level of satisfaction with their products and customer service. Additionally, their website has all the necessary security features to protect personal and financial information.

Planet Cyclery’s reputation in the industry is also commendable, with numerous awards and recognitions for their outstanding work. As a result, I have no hesitation in recommending Planet Cyclery to anyone looking for a reliable and trustworthy online bike shop.

Hugo has been cycling for as long as he can remember, and, being from the Netherlands, he’s used to his bike being his primary mode of transport. Plus, as a lawyer, jumping on his bike is his main form of escaping from his desk duties.

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